Privacy Policy

Privacy Policy

Introduction

Welcome to https://collision-repair-experience.collision-talk.com (hereafter referred to as “Collision Repair Experience,” “we,” or “the Company”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California Personal Information Collection, Use, and Disclosure Act (CPCUDA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s ConnectiCut Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, products, or services accessible through links or integrations on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with Collision Repair Experience when:

  • You use our applications and services as an authorized user.
  • You visit our websites linked to this policy.
  • You engage with our communications, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which can include:

  • Account Information: Details associated with your user account, such as username, email address, and password.
  • Payment Information: Credit card numbers, payment history, and billing addresses used for transactions on our platform.
  • Financial Information: Banking details and financial records required for financial transactions or services.
  • Purchase Information: Items you have purchased from us, including order history and product preferences.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device tokens, and advertising IDs.
  • Location Data: Your geographic location data provided by your browser or mobile device settings.
  • Feedback: Comments, reviews, and responses you submit to us regarding our products or services.
  • Social Media Information: User data from social media platforms when you interact with our content or share it.
  • Product Information: Details about the products you view, search for, or purchase on our website.

We obtain this data through multiple sources: user input forms, account creation processes, online interactions, automated tracking technologies (like cookies and device identifiers), and third-party partners who provide us with aggregated or de-identified data.

Cookies

Cookies are small text files stored on your browser to enhance your experience on our website. We use cookies for several purposes:

  • Strictly Necessary: These cookies enable core functionalities like logging in, securing transactions, and navigating the website.
  • Preferences: They remember your settings and preferences, such as language selection and display options.
  • Analytics: Analytics cookies help us understand user behavior, track website performance, and improve our services.

You have control over non-essential cookies through our Cookie Manager, where you can accept or reject specific types of cookies based on your preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Completing transactions and providing requested services.
  • Maintaining user accounts and profiles.
  • Personalizing content and recommendations.
  • Conducting research and analytics to improve our products and services.
  • Complying with legal obligations and resolving disputes.

Once the retention period expires or when you request deletion, we will anonymize or delete your personal data from our systems and records, unless required otherwise by law.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption of data in transit and at rest.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Access controls and employee training to ensure secure handling of information.
  • Regularly testing and updating our security protocols.

Children’s Privacy

Collision Repair Experience does not knowingly collect or solicit personal data from children under the age of 18 (or the legal age limit in your jurisdiction). If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your personal data in certain circumstances.
  • Restriction: Limit our processing of your data while we verify its accuracy or address your concerns.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from discriminatory decisions based solely on automated processing of your personal data.

To exercise these rights or have any data-related queries, please contact our Data Privacy Team via email at [email protected] or through postal mail to:

Collision Repair Experience
Data Privacy Office
[Address]
[City, State/Province, Zip Code]

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any privacy-related inquiries, requests for access or deletion of data, or other questions regarding our privacy practices, please contact us:

Email: [email protected]
Postal Mail: Collision Repair Experience, Data Privacy Office, [Address], [City, State/Province, Zip Code]